Frequently Asked Questions (FAQ)

Get Answers to Questions about getting and using Jasperactive

How do I get Jasperactive?

To get Jasperactive you can visit our buy link.

Can I get a free trial before I purchase?

Yes, we offer demo accounts to all our customers, to get yours contact your closest reseller, you can find them here.

What are the requirements to run Jasperactive?

The minimum requirements to run Jasperactive are:

Microsoft Office 2016 Professional or Professional Plus (32 or 64-bit) – version 16.0.4738.1000
Office 365 up to version 1908 (32 or 64-bit) must be on the semi-annual update channel.

For more information visit our Technical Requirements page.

I have technical questions, where do I go?

At our support website you can find most of the answers to your technical questions.

If you still have technical questions or a technical challenge using Jasperactive, feel free to email us your questions or you can call us at our technical support line: +1 (888) 882-8635 as well, our agents are there to help you.

What has changed in the new update?

We promise an ever-green learning management system, and we are constantly listening to our users feedback to improve the learning experience.

If you are interested in knowing how we have improved our platform, feel free to check our changelog, you might find that interesting idea you proposed is a reality now.

I'm interested in Reselling Jasperactive, where do I start?

If you are interested in joining our wide network of partners and resellers, you are most welcome to do so, visit our reseller page so you can get in touch with the right channel.

We have a lot of successful reseller stories, and we’re looking forward to yours.